Hearing Aid Repair and Maintenance

Hearing aids are extremely sophisticated devices that have millions of electrical connections and many small moving parts - it is no uncommon for them to need to be repaired over time.  Furthermore, hearing aids spend all day, everyday, year after year in a moist environment surrounded by earwax. 

You may try to turn the hearing aid on in the morning and find that there is no sound, the sound is distorted or weak.  These things do happen, even when the hearing aids are properly cared for.

During your hearing aid fitting appointment we taught you the step-by-step cleaning process that greatly reduces the frequency of repairs due to wax build-up and moisture.  For many, we find it necessary to review this process since a lot of information was provided at the fitting and can easily be forgotten. 

The staff at Hearing Solutions of North Carolina is trained to diagnose hearing aid problems and perform repairs in the office of all makes and models of hearing aids.  Should a problem occur that can not be fixed in the office it will need to be sent back to the manufacturer.  This process typically takes 7-10 days.  Depending on the age of your hearing aid it may make more sense to invest in a new device instead of repairing an older one.

Even if you did not purchase your hearing aids from us we are more than happy to try and assist you in any way that we can.  We are able to service most major manufacturers of hearing aids and can tell you in the office if yours is a brand we service. Hearing aids come with a warranty when purchased new. If your warranty has expired, it is still possible to repair most hearing aids with a small fee. Depending on the hearing aid manufacturer, this repair may come with a new six-month warranty. 

If your hearing aid has stopped working or is not working properly please contact us at